Title

VoIP Installation Technician

Requisition Number

DSI 193-20151030

Required Skills

• Assist in Administration, Implementation, Configuration and Deployments required for telephone services

• Familiarity with Analog, Digital and VoIP Technologies

• Familiarity with Voicemail, Fax Consolidation and Paging

• Assist in Capacity Planning, System Monitoring and System Upgrades

• Support Configurations for Cisco Call Manager, Emergency Responder and Unity

• Assist in Maintaining up-to-date Documentation of Network Design, Operation and Procedures

• Provide Tier II Support in Support of Phone Systems; Work Incidents and Service Tickets

• Assist with Installation, Maintenance and Repairs for ISDN type-PRI’s and Telecommunications Equipment for the Transmission of Voice and Data

• Maintain System Information on Individual Configurations and Telephone Equipment

• Must be Flexible in a Fluid Environment and able to handle Last Minute Requirements and Priority Changes.

• Cross Train and Backup Network Team with Entry Level Networking Issues, Port Tracing/Identifications, and Network Connectivity Troubleshooting as needed.

• Must work additional duties as assigned.

Desired Skills

• Have the ability to work independently as well as in a team environment

Required Education and Experience

• Must have Minimum of 1-3 years of experience in a VoIP Environment

• Must have General Knowledge of Networks, Networking Systems, Video Systems, Phone Systems and VoIP Infrastructure/Systems; Will Require Cross Training into all areas

• Must have Knowledge of Analog, Digital and VoIP System Infrastructures

• Must be Familiar with Concepts Related to TCP/IP Networks with Specific Knowledge of VoIP, QoS and IP Routing

• Must be Familiar with Telecomm Terminology

• Must have High School Diploma or High School Equivalency

• Must have a Valid Driver’s License

• Must be able to Lift a Minimum of 25lbs

Work Location

NASA Armstrong Flight Research Center; Edwards, California

Other

Must be a U.S. Citizen – Able to pass a National Agency Check with Inquiries (NACI) or equivalent national security clearance